Get the answers you need, fast.
Find quick answers to common questions about our services, pricing, scheduling, and more. We're here to help you get the information you need to make your repair process simple and stress-free.
Frequently asked questions
Common Questions
What types of appliances do you repair?
We service all major home appliances, including refrigerators, washers, dryers, dishwashers, ovens, ranges, and more.
What brands do you service?
We are experts in all major brands, including Samsung and LG appliances.
What are your hours of operation?
Our standard office hours are M-Sat 9-5 and we offer flexible appointments on evenings and Saturdays for your convenience.
What areas do you serve?
We provide service to Brookhaven, MS and the surrounding communities.
Do you offer same day appointments?
While we may have same-day appointments available, it's best to schedule in advance to ensure we can diagnose your issue over the phone and arrive better prepared with the right parts.
Pricing & Scheduling
How do I schedule a repair service?
You can easily schedule your appointment by calling us at 479-223-6547, emailing us at repairxpros@gmail.com, or by using our online scheduling tool on this website. Once we receive your request, a team member will contact you to confirm the details.
How much does a service call cost?
We charge a flat-rate diagnostic fee. This fee covers the cost of a technician coming to your home to diagnose the issue. If you choose to proceed with the repair, this fee is waived and is applied to the total cost of the repair.
How is the total repair cost determined?
The final cost includes the diagnostic fee (if not waived), the cost of any parts needed, and a flat-rate labor fee.
Do you provide an estimate before beginning work?
We provide a detailed estimate before any work begins, so you know the full cost upfront.
Service & Warranty
Are your technicians certified and insured?
Yes, all our technicians are fully certified and undergo continuous training. We are also insured for your protection and peace of mind.
Do you offer a warranty on your repairs?
Yes, we stand behind our work. We offer a 30-day warranty on both parts and labor. If the same issue reoccurs within that period, we will return to fix it at no charge.
What if you can't fix my appliance?
In the rare case that we cannot repair your appliance, you are only responsible for the diagnostic fee. We will be upfront about the issue and provide an honest recommendation on whether a repair is cost-effective or if a replacement is a better option.
Do you use genuine parts?
We primarily use high-quality, genuine OEM (Original Equipment Manufacturer) parts to ensure the best performance and longevity for your appliance.
How long will the repair take?
The repair time can vary depending on the issue and if a special part needs to be ordered. Our technician will provide an estimated time frame once the diagnosis is complete. We strive to complete repairs on the first visit whenever possible.